REGULATIONS OF THE ONLINE STORE
www.ardenharness.com
The online store operating at [www.ardenharness.com](http://www.ardenharness.com) is run by ARDEN S.C. DOROTA STILLER, BRONISŁAWA ADAMCZAK, JULIUSZ ADAMCZAK, with its registered office at Sycowska Street 15, 60-003 Poznań, registered in the Central Register and Information on Economic Activity of the Republic of Poland, maintained by the minister responsible for the economy, under the tax identification number (NIP): 7792121526 and the statistical number (REGON): 639767451, hereinafter referred to as the "Seller".
The Seller has designated an electronic contact point for direct communication with the authorities of the Member States, the Commission, and the Digital Services Council: shop@ardenharness.com. The same contact point can be used by any Customer for direct and quick communication with the Seller. The Seller can also be contacted in writing at the following address: Sycowska Street 15, 60-003 Poznań, or by phone at: +48 607 55 55 47 and +48 61 830 74 62 (communication in Polish) +48 607 075 903 (communication in English), +48 607 663 877 (communication in German) - the fee is charged as for a regular phone call, according to the tariff plan of the service provider used by the Customer.
§ 1 GENERAL PROVISIONS
1. The following meanings are established for the terms:
a) REGULATIONS – these regulations,
b) CUSTOMER – a natural person, legal entity, or organizational unit without legal personality but with legal capacity, who places an Order in the Store under the terms specified in these regulations,
c) ENTREPRENEUR WITH CONSUMER RIGHTS – a natural person with the status of an entrepreneur, registered in the CEIDG (Central Register and Information on Economic Activity), who places an Order as part of their business activity, but not related to the professional nature of this activity. This status applies only to customers with a place of delivery or registered office in Poland.
d) CONSUMER – a Customer who is a natural person using the Store for purposes not directly related to their business or professional activity,
e) PRODUCT – a movable item presented in the Store, which is the subject of the Sales Agreement,
f) SALES AGREEMENT – a sales agreement for Products within the meaning of the Civil Code, concluded between the Seller and the Customer, using the Store's website,
g) STORE – the website available at www.ardenharness.com, through which the Customer can place an Order,
h) ORDER – a declaration of will by the Customer, clearly specifying the type and quantity of Products, aimed directly at concluding a Sales Agreement.
2. The subject of the Store's activity is the sale of products currently available in the assortment and enabling the Customer to place Orders for the offered Products through the website. Using this service is possible after registration and logging in by the Customer in the Store or by correctly filling out the Order form without the need to log in. The Store allows free browsing of its assortment on the product pages.
3. Sales are conducted via the Internet between the Customer placing the Order as the buyer and the Seller.
4. Every Customer purchasing Products offered by the Seller through the Store is obliged to familiarize themselves with the content of these Regulations.
§ 2 TECHNICAL CONDITIONS FOR PLACING ORDERS
1. Technical requirements necessary to use the Store:
a) Internet connection,
b) Properly configured browser,
- Samsung Internet version 10 or later with JavaScript and Cookies enabled, or
- Microsoft Edge version 17 or later with ActiveX, JavaScript, and Cookies enabled, or
- Mozilla Firefox version 70 or later with JavaScript and Cookies enabled, or
- Opera version 60 or later with Java, JavaScript, and Cookies enabled, or
- Google Chrome version 70 or later with JavaScript and Cookies enabled, or
- iOS Safari version 12 or later with JavaScript and Cookies enabled.
c) Current, active, and properly configured email account,
d) Monitor with a resolution of at least 360×640 px for phones, 768×1024 px for tablets, and 1366×768 px for computers.
e) Cookies and JavaScript enabled,
f) Program for reading PDF files.
2. If the Customer uses equipment or software that does not meet the technical requirements specified above, the Seller does not guarantee the correct functioning of the Store and reserves the right that this may negatively affect the quality and course of the Order placement procedure.
3. The Store does not use automated decision-making in its operation. However, the Store may use profiling for direct marketing purposes, but decisions made by the Seller based on it do not concern the conclusion or refusal to conclude a contract or the possibility of using electronic services.
4. The Seller will make every effort to ensure that the Store and its services operate continuously without any disruptions. The Seller will make every effort to remove any possible malfunctions of the Store and its services as quickly as possible. The Seller is entitled to introduce possible maintenance breaks.
§ 3 CONTENT SAFETY
1. It is prohibited for Customers to provide content that is illegal or otherwise inconsistent with the Regulations in any form. Such content includes, among others, content that:
a) Is inconsistent with the subject matter of the Store - comments should be related to the content appearing in the Store, i.e., issues related to the offered products and their use;
b) Concerns technical issues related to the operation of the Store - technical issues should be reported by Customers electronically to the Store's email address;
c) Contains links leading to other websites or files;
d) Serves to conduct unauthorized advertising, promotional, or marketing activities, in particular by placing advertisements, selling, or promoting products, services, projects, collections.
e) Serves to conduct activities prohibited by law, e.g., attempts to defraud and extort funds from other Buyers;
f) Incites violence against any living beings, including animals, or condones such violence;
g) Promotes any fascist or other totalitarian state system;
h) Incites hatred or dangerous behavior or condones such behavior;
i) Defames, insults, or otherwise violates the rights of third parties;
j) Contains vulgarities or other offensive content;
k) Violates the applicable legal order or good manners in any other way.
2. In case of violation of the above guidelines, the Seller reserves the right to moderate and remove such content without informing the person who posted it. Posting the above-mentioned content in the Store in any form and using any functionality will result in the consequences provided for in these Regulations, including even the removal of the account from the Store or preventing purchases in it.
3. A Customer who considers any content in the Store to be illegal or inconsistent with the Regulations may submit a report to the Seller. Such a report should be submitted electronically and should indicate the specific content, arguments for its removal, and the data of the reporting person allowing their identification. Anonymous complaints will not be considered.
4. Reports will be considered within 14 days of receipt. The reporting person will receive confirmation of receipt of the report. The Seller will notify the Customer of the decision made electronically or in writing.
5. The Seller's decision may result in the removal of the content or leaving it in the Store.
6. The parties may appeal the Seller's decision within 14 days of receiving the justification for its removal. The decision on the appeal is final.
§ 4 REGISTRATION
1. Registration in the Store is free and optional.
2. Registration in the Store is based on a correctly filled out registration form, in which the Customer provides an email address; accepts the current Store Regulations; and submits a declaration of consent to the processing of personal data to the extent necessary for the proper execution of the Customer's Orders. A confirmation message will be sent to the email address provided in the registration form, confirming the creation of the account and the password for the first login. Upon receipt of the confirmation message, an agreement is concluded between the Customer and the Seller regarding the management of the account.
3. After registering in the Store, logging in is done using the data provided in the registration form or changed based on a later request by the Customer. During the first login, the Customer is obliged to complete their personal data for the purpose of the Order.
4. To delete the Customer's account from the Store (termination of the agreement), an email with a request to delete the account should be sent to the email address: shop@ardenharness.com, providing the data identifying the Customer currently registered in the Store, or select the appropriate option in the account settings. The above does not apply to situations where the Seller is in the process of fulfilling an Order placed by the Customer. In such a case, the effect of the termination of the agreement will occur upon the fulfillment of the relevant Order.
5. The Store allows placing Orders without the need to register and log in to the Store. For this purpose, the Customer is obliged each time during the Order placement process to fill out an electronic form by entering the data required by the Seller necessary for their identification and the conclusion and execution of the Sales Agreement (name and surname, email address, phone number, delivery address). The Customer is obliged to accept the current Regulations along with the declaration of consent to the processing of personal data for the purpose of the Order.
6. The Customer is not allowed to use the accounts of other Customers or transfer their account to third parties. Violation of this rule will result in the termination of the agreement by the Seller, suspension of the Customer, or other consequences provided for in the Regulations.
§ 5 ORDERS
1. Information about the available assortment in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
2. Orders placed in the Store are processed during the Store's business hours.
3. Order, the Customer makes an offer to conclude a sales contract for the ordered Products in the Store. The process of ordering a Product begins with confirming the characteristics of the service through the product page. The Customer is informed about the expected Order processing time, product availability, price, payment methods, and possible delivery options. To deliver the product, the Customer is obliged to provide their address details or verify them in case of prior account registration. Before placing the order (by using the "Buy and Pay" button), the Customer confirms that they have read these Regulations along with the consent to the processing of personal data for the purpose of the Order.
4. The Store offers prefabricated Products and Products made according to the individual needs of the Customer, i.e., according to individual dimensions, colors, and other requirements specified in the Order by the Customer. In the case of Products made according to individual needs, the Customer is obliged to personally take measurements from the horse according to the form available on the website www.ardenharness.com. The Store is not responsible for the correct taking of measurements.
5. The confirmation of the Order acceptance sent by the Seller to the email address provided by the Customer constitutes a declaration of acceptance of the offer mentioned above. If the Customer ends the use of the service and leaves the Store before confirming the Order (the "Buy and Pay" button), the contract will not be concluded.
6. A Customer making a purchase as an entrepreneur is obliged to provide the tax identification number (NIP) when placing the Order; otherwise, it is assumed that they are purchasing as a consumer.
7. The assessment of whether a Customer who is an entrepreneur registered in the CEIDG has the status of an Entrepreneur with Consumer Rights is made by the Store on a case-by-case basis and based on any declarations made by the Customer during the Product ordering process.
8. To place an Order, the Customer is obliged to choose from the available options in the Store: the ordered products, the delivery method, the payment method, and to indicate the delivery address. The choice is made by: selecting the product and adding it to the cart.
9. In case of unavailability of the Products covered by the Order in the warehouse or for other reasons and the inability to fulfill the Customer's Order, the Seller will notify the Customer of this fact no later than within 14 (fourteen) days from the date of placing the Order. In such a case, the Customer has the right to decide whether they agree to the fulfillment of the Order within the period proposed by the Seller or whether they withdraw from the contract. In case of the inability to fulfill part of the Order, as mentioned above, the Customer is informed about the status of the Order and makes a decision on the method of its fulfillment. The Customer has the option to choose between:
a) Partial fulfillment - the Customer's choice of this option results in the fulfillment of the Order concerning only the available Products;
b) Cancellation of the entire Order (withdrawal).
10. In case of withdrawal from the contract, the Seller will refund the amount paid by the Customer as the price. The notification will be sent to the email address provided by the Customer in the Order form or registration form. If no decision is made within 7 (seven) days from the notification, the Order will be canceled for the unavailable Products.
11. For BioThane Harness Elements, BioThane Harnesses and additional equipment the order processing time is 5-20 working days + delivery time.
For Leather Harness Elements and Leather Harnesses the order processing time is 3-6 months + delivery time.
§ 6 PRODUCT PRICES AND PAYMENT METHODS
1. The price listed for each Product is binding at the time the Customer places the Order. The prices of goods listed on the Store's website include VAT (if applicable due to the place of delivery of the Product) and do not include delivery costs. The price may include an individually calculated discount or rebate, assigned to the Customer automatically - information about this is included in the Order summary.
2. Delivery of goods is carried out in the following variants offered in the Store:
a) Via a courier company,
b) Via a shipping company,
c) Via parcel lockers,
d) To the Seller's headquarters in case of personal pickup.
> Information about delivery costs is available during the ordering process before placing such an Order.
3. Delivery costs will be included in the Product prices depending on the ordered goods and the Customer's choice of delivery method when placing the Order.
4. The Seller provides the Customer with the following payment methods for Products:
a) Electronic payments and credit card payments,
b) Cash on delivery,
c) Bank transfer payments,
d) Cash payments in case of payment upon pickup of the Order at the Seller's headquarters.
5. If an Order is placed and a payment method other than payment upon pickup is selected, and the payment is not credited to the account for this Order within 48 hours, the Order will be canceled.
6. The issuance of the Order for products available in the Seller's warehouse will take place within the expected time specified in the Order confirmation and previously accepted by the Customer, but no later than within 30 (thirty) days from the date of conclusion of the contract. In the case of Products made according to the individual needs of the Customer, i.e., according to individual dimensions, colors, and other requirements, the expected Order processing time may be specified in an email to the Customer's email address provided in the Order.
7. In the case of certain Products or reaching a specific Order value, the Seller covers the delivery cost (free delivery), about which the Customer is informed each time before placing the Order.
8. The Seller may announce promotions for Products in the Store.
9. In case of returning the shipment to the Seller due to non-pickup of the shipment (regardless of the chosen shipping method), it will be stored at the Customer's expense and risk at the Seller's headquarters for a period of 14 days. In such a case, the Seller will request the Customer to pick up the Order and indicate the pickup date. After this period, the Seller reserves the right to withdraw from the contract, dispose of such shipment at the Customer's expense, or further resell it and claim the costs of returning the shipment, storage costs, and appropriate compensation.
§ 7 COMPLAINTS
1. The Seller is obliged to deliver the Product in accordance with the contract and free from defects and to properly perform the agreed services.
2. In case of defects in the delivered goods, the Customer may, at their discretion, use the warranty rights, if a warranty has been granted, and the rights available to them from the Seller under the warranty. Warranty rights and rights under the warranty are independent of each other.
3. The Seller is responsible for the lack of conformity of the goods with the contract existing at the time of their delivery and revealed within two years from that moment, unless the period of usability of the Product, specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the goods with the contract, which was revealed before the expiry of two years from the moment of delivery of the Product, existed at the time of its delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity of the goods with the contract.
4. In the case of contracts concluded with Consumers and Entrepreneurs with Consumer Rights, the Seller is responsible under the warranty and/or contractual liability for the services provided. It is excluded in relation to the Customer with the remaining status.
5. The Product is in conformity with the contract if, in particular, its:
a) Characteristics such as description, type, quantity, quality, completeness, and functionality;
b) Suitability for a particular purpose for which the Customer needs it, of which the Customer informed the Seller no later than at the time of conclusion of the contract and which the Seller accepted.
c) Compliance and suitability for the purposes for which goods of this type are usually used, taking into account the applicable legal provisions, technical standards, or good practices;
d) Quantity and characteristics, including durability and safety, which are typical for goods of this type and which the Customer can reasonably expect, taking into account the nature of the Product;
e) Method of delivery together with packaging, accessories, and instructions, the delivery of which the Customer can reasonably expect;
f) Quality, which must correspond to the same quality as the sample or model that the Seller made available to the Customer before the conclusion of the contract, and correspond to the description of such a sample or model.
6. Customer is obliged to carefully check the Product upon its receipt from the carrier. Any defects resulting from the transport of the Product to the Customer must be reported immediately, no later than within 7 days from receiving the shipment, to enable the Seller to file a complaint with the carrier.
7. In case of defects in the delivered product or services provided, the Customer may file a complaint and inform the Store about the observed irregularities and document the irregularities to verify the objections. The complaint can be submitted electronically or in writing to the Store's address.
8. The Seller undertakes to consider the complaint within 14 days from the date of its submission and to inform the Customer about the resolution and further proceedings in writing or via email to the email address provided in the complaint or on another durable medium.
9. In case of non-conformity of the Product with the contract, the Customer may request its repair or replacement. The Seller may replace the goods if the Customer requested their repair or repair them if the Customer requested their replacement only if ensuring the conformity of the goods with the contract in the manner originally chosen by the Customer is impossible or would require excessive costs. If repair and replacement are impossible or would require excessive costs for the entrepreneur, they may refuse to bring the goods into conformity with the contract. In such a case, the Customer may submit a declaration of price reduction or withdrawal from the contract. When assessing the excessiveness of costs for the Seller, all circumstances of the case are taken into account, in particular the significance of the lack of conformity of the Product with the contract, the value of the Product in conformity with the contract, and the excessive inconvenience for the Customer resulting from the change in the method of bringing the Product into conformity with the contract.
10. The Customer may submit a declaration of price reduction or withdrawal from the contract if the Product is not in conformity with the contract when:
- The Seller refuses to bring the Product into conformity with the contract;
- The Seller does not bring the Product into conformity with the contract;
- The lack of conformity of the Product with the contract persists despite the Seller's attempts to bring the Product into conformity with the contract;
- The lack of conformity of the Product with the contract is so significant that it justifies an immediate price reduction or withdrawal from the contract;
- From the Seller's statement or circumstances, it clearly follows that they will not bring the Product into conformity with the contract within a reasonable time or without excessive inconvenience for the Customer.
11. The reduced price must remain in such proportion to the price resulting from the contract as the value of the goods not in conformity with the contract remains to the value of the goods in conformity with the contract. The Seller returns the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Customer's declaration of price reduction.
12. The Customer may not withdraw from the contract if the lack of conformity of the goods with the contract is insignificant. It is presumed that the lack of conformity of the goods with the contract is significant.
13. The Seller is obliged to carry out the repair or replacement within a reasonable time from the moment they are informed by the Customer about the lack of conformity with the contract and without excessive inconvenience for the Customer, taking into account the nature of the goods and the purpose for which the Customer purchased them. The costs of repair or replacement, including in particular postage, transport, labor, and material costs, are borne by the Seller. The Customer is obliged to make the Product subject to repair or replacement available to the Seller. The Seller collects the goods from the Customer at its own expense. The Seller does not accept shipments returned cash on delivery. In some cases, it is not necessary to send the complained Product, and the Seller may limit themselves to inspecting the photos provided by the Customer, about which they will inform the Customer after receiving the complaint.
14. The Customer is not obliged to pay for the ordinary use of the goods, which were subsequently replaced.
15. If the lack of conformity with the contract concerns only some of the goods delivered under the contract, the Customer may withdraw from the contract only in relation to these goods, as well as in relation to other goods purchased by the Customer together with the goods not in conformity with the contract, if it cannot be reasonably expected that the Customer would agree to keep only the goods in conformity with the contract.
16. In case of withdrawal from the contract, the Customer immediately returns the goods to the Seller at its expense. The Seller returns the price to the Customer immediately, no later than within 14 days from the date of receipt of the goods or proof of their return, using the same payment method used by the Customer, unless the Customer expressly agrees to another method of return, which does not involve any costs for them. Alternatively, by way of exception, the refund may be made in the form of a voucher/discount code to be used in the Store after consultation with the Customer and their acceptance of this method.
17. In case of a dispute between the Seller and the Customer regarding the justification of the refusal to consider the complaint, the Customer who is a Consumer has the right to use out-of-court methods of considering complaints and pursuing claims. The Customer may use mediation or arbitration by submitting the appropriate form - a mediation request or a request to consider the case before an arbitration court - to the institution before which the proceedings will take place. A list of example institutions along with contact details is available on the website www.uokik.gov.pl.
18. In the case of a Customer who does not have consumer rights, they have an absolute obligation to check the received Product, otherwise it is assumed that they accepted it without reservations and that it was delivered in accordance with the content of the Order.
§ 8 RIGHT TO WITHDRAW FROM THE CONTRACT
1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights may withdraw from the contract without giving a reason within 14 days from the date of receipt of the shipment. They should then submit a declaration of withdrawal from the contract and return the Product to the Seller. To submit the declaration of withdrawal, the Customer may use the withdrawal form attached to the Regulations. The deadline is considered met if the Consumer or Entrepreneur with Consumer Rights sends the declaration of withdrawal in writing to the Seller's address or electronically to the email: shop@ardenharness.com, no later than on the last day of the 14-day period. The Seller, upon receipt of the declaration of withdrawal electronically to the above email or postal address, will immediately confirm its receipt by sending information to the email address of the withdrawing party. A declaration of withdrawal from the contract submitted after the above deadline does not produce legal effects.
2. Products should be returned unchanged and complete, without signs of use, unless the change was necessary within the limits of ordinary management, i.e., the Consumer or Entrepreneur with Consumer Rights should handle the Product with the possibility of its later return in mind. They are responsible for the reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the item. If the returned Product is incomplete or shows signs of use beyond ordinary management, the Seller reserves the right to refuse to accept the shipment or reduce the refunded amount by the value of the damaged goods, at the Seller's discretion.
3. The right of the Consumer or Entrepreneur with Consumer Rights to withdraw from the contract does not apply if the subject of the Order is, among others, a contract:
- For the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the start of the service that after the entrepreneur's performance, they will lose the right to withdraw from the contract, and accepted this;
- In which the subject of the service is non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy their individualized needs;
- In which the subject of the service is goods delivered in sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery;
4. The returned Product should be sent no later than within 14 days from the withdrawal from the contract along with the declaration of withdrawal to the Seller's warehouse address, i.e., Sycowska Street 15, 60-003 Poznań. The Consumer or Entrepreneur with Consumer Rights bears the direct costs of returning the Product to the Seller (return shipping costs), i.e., the costs of sending the Product to the Seller are non-refundable.
5. In case of withdrawal from the contract, all payments made by the Consumer or Entrepreneur with Consumer Rights, including the costs of the first delivery, will be refunded to the Consumer or Entrepreneur with Consumer Rights immediately, no later than within 14 days from the date of receipt by the Seller of the declaration of withdrawal from the contract.
6. The refund of payments made by credit card or electronic transfer is made to the bank account from which the payment was made, unless the Customer expressly submits another refund instruction before the refund is made, which does not generate additional costs for them (e.g., in the declaration of withdrawal). Alternatively, by way of exception, the refund may be made in the form of a voucher/discount code to be used in the Store after consultation with the Customer and their acceptance of this method.
7. The Seller may withhold the refund of payments received from the Customer until the ordered Product is received back from the Customer or proof of its return is provided by the Customer, whichever occurs first.
§ 9 PERSONAL DATA PROTECTION
> The provisions regarding the protection of Customers' personal data by the Seller are included in the Privacy and Cookies Policy posted on the Store's website.
§ 10 COPYRIGHT
> The Regulations and all content posted in the Store, including photos and descriptions, are subject to copyright under the Act of February 4, 1994, on Copyright and Related Rights and are legally protected. Any copying, reproduction, distribution, or making of their adaptations, in whole or in part, by any means, devices, or techniques, without the written consent of the Store, is prohibited.
§ 11 FINAL PROVISIONS
1. For each Product sold by the Seller, a VAT invoice or another settlement document in accordance with the applicable tax regulations is issued. The VAT invoice is delivered electronically to the email address provided by the Customer or in traditional form along with the delivery of the goods. Acceptance of the Regulations constitutes consent to the sending of invoices in electronic form.
2. The applicable law is Polish law. Disputes arising between the Customer and the Seller will be resolved by the court competent for the Seller's registered office, with the proviso that in relation to Consumers, these disputes will be heard by the court competent under the provisions of civil procedure. These Regulations are subject to Polish law and will be interpreted in accordance with it. These Regulations do not limit any consumer protection rights that may be available to the user under the mandatory provisions of the country of their residence.
3. The Seller reserves the right to change the Regulations. The Seller will notify registered Customers of any changes to the Regulations by email with the right to terminate the contract within 14 days. Changes to the Regulations come into force after 14 days from the notification. Orders placed before the date of entry into force of changes to these Regulations are executed based on the provisions in force on the date of placing the Order.
Attachment No. 1
ARDEN S.C.
DOROTA STILLER, BRONISŁAWA ADAMCZAK, JULIUSZ ADAMCZAK
ul. Sycowska 15, 60-003 Poznań
NIP: 7792121526
shop@ardenharness.com
_________________, date ________________
Customer’s Full Name: __________________________________________________
Customer’s Address: __________________________________________________
Customer’s E-mail: __________________________________________________
WITHDRAWAL FORM FOR A DISTANCE SALES AGREEMENT
I hereby declare that:
Pursuant to Article 385(5) of the Civil Code and the provisions of the Consumer Rights Act of May 30, 2014 (Journal of Laws of 2024, item 1796), I withdraw from the sales contract and return the items listed below.
I am aware of the conditions for returning goods under this procedure, as specified in the Civil Code, the Store Regulations, and the aforementioned Act.
Date of receipt of goods:
Sales document number (receipt or VAT invoice) or order number:
Returned goods (Name/Size/Quantity/Gross price):
Bank account number for refund:
_ _ - _ _ _ _ - _ _ _ _ - _ _ _ _ - _ _ _ _ - _ _ _ _ - _ _ _ _
Account holder’s details:
Location and date Signature
Attachment No. 2
ARDEN S.C.
DOROTA STILLER, BRONISŁAWA ADAMCZAK, JULIUSZ ADAMCZAK
ul. Sycowska 15, 60-003 Poznań
NIP: 7792121526
shop@ardenharness.com
_________________, date _____________________
Full Name (Company Name): ______________________________________________
Address: ______________________________________________
Tax Identification Number (NIP): ______________________________________________
E-mail: ______________________________________________
PRODUCT COMPLAINT FORM
I hereby notify that the product(s) purchased on ________________ is/are defective.
Order Number: ____________________
Receipt/Invoice Number:
Description of the defect:
The defect was discovered on: _____________________________________
Based on § 7 of the Terms and Conditions, I request (please underline the appropriate option):
☐ Replacement of the product with a new one,
☐ Reduction of the product price by __________ PLN/EUR (in words: _______________________________) and refund of the amount to the following account: _______________________________________
☐ Withdrawal from the contract and refund of the product price to the following account: ______________________
I hereby attach photos showing the defect.
I agree to return the product to the seller’s address upon request if necessary for complaint processing.
or
I am submitting the product together with the complaint form.
.....................................
(Date, stamp, and Customer’s signature)
SELLER'S NOTES – COMPLAINT DECISION
The complaint has been accepted/rejected for the following reasons:
Date of complaint receipt: _________________________
Person reviewing the complaint: ______________________
Complaint review date: ________________________
Further complaint procedure – Information for the Customer
(Date, stamp, and Seller’s signature)
.