RETURN
1. A Customer who is a Consumer or an Entrepreneur with Consumer Rights may withdraw from the contract without giving a reason within 14 days from the date of receipt of the shipment. They should then submit a declaration of withdrawal from the contract and return the Product to the Seller. To submit the declaration of withdrawal, the Customer may use the withdrawal form attached to the Regulations. The deadline is considered met if the Consumer or Entrepreneur with Consumer Rights sends the declaration of withdrawal in writing to the Seller's address or electronically to the email: shop@ardenharness.com, no later than on the last day of the 14-day period. The Seller, upon receipt of the declaration of withdrawal electronically to the above email or postal address, will immediately confirm its receipt by sending information to the email address of the withdrawing party. A declaration of withdrawal from the contract submitted after the above deadline does not produce legal effects.
2. Products should be returned unchanged and complete, without signs of use, unless the change was necessary within the limits of ordinary management, i.e., the Consumer or Entrepreneur with Consumer Rights should handle the Product with the possibility of its later return in mind. They are responsible for the reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to determine the nature, characteristics, and functioning of the item. If the returned Product is incomplete or shows signs of use beyond ordinary management, the Seller reserves the right to refuse to accept the shipment or reduce the refunded amount by the value of the damaged goods, at the Seller's discretion.
Return Form
COMPLAINTS
The Customer is obliged to carefully check the Product upon its receipt from the carrier. Any defects resulting from the transport of the Product to the Customer must be reported immediately, no later than within 7 days from receiving the shipment, to enable the Seller to file a complaint with the carrier.
In case of defects in the delivered product or services provided, the Customer may file a complaint and inform the Store about the observed irregularities and document the irregularities to verify the objections. The complaint can be submitted electronically or in writing to the Store's address.
The Seller undertakes to consider the complaint within 14 days from the date of its submission and to inform the Customer about the resolution and further proceedings in writing or via email to the email address provided in the complaint or on another durable medium.
Complaint Form